Originally Posted by centennialdawg
Don't even think about switching UT because of the different technology of the networks you would lose the ability to look something up on the internet and be on a phone call at the same time, CDMA network doesn't allow you to do that, we couldn't do it on Alltel nor on Verizon. Don't worry about the hotspot feature Verison is touting that's in the iOS 4.3 Beta for iPhone that came out the other day, so when it goes live in March you will have that option in the softwarefor the iPhone on AT&T.
I've reserched this too, AT&T owns all towers as stated and the lease agreement was 3 years unless Verizon go the iphone then it dropped to 12 months. Thats why there having to build towers because next year they have to pull there equipment off those existing towers. all the bashing over their network is from people who live in the in the 10 largest cities in the states, oversea's people on AT&T have no complint about it, our media and internet let people bash them.
Anyone who is upset with store hours at the retail store call AT&T handle buisness over the phone or go to Tri cities, the worker in Norton are having to deal with people from Wise, ****enson, Lee, Russell and Scott counties. I agree there corp shold have expanded hrs maybe but biggest fault is to go buy an accesory you have to wait 2 hrs, I bought an Ipad as Christmas gift and had to wait over 2 hours, I explained I was paying with cash didn't need anything else, they explained first come first serve, they didn't have an "express rep" it took less than 10 min once I got a rep. I thanked her and asked for the manager informed the manager that they should have one of the trainees handling sales of this nature or accesories, but didnt jump anyone.
I have been in many stores that they announce their closing in 15 minutes to finish shopping to proceed to checkout and when you came in the store they were closing in 10 minutes, all they done was let you know that with the time it was taking to wait for a rep,you wouldn't be able to see anyone that day. This entitlement I hear people go on about because your in the store 30 minutes before the store closes and you want to do upgrades etc. that employees should have to stay longer to wait on everyone is BS, it is first come first serve, everyone in 5 counties knows it's a 2 hr wait to go in that store so plan accordingly.
I have nothing but good to say about AT&T, I don't work for them, but they bent over backwards to accomdate me and my girlfriends accounts. The gf BB speaker sounds like crap so after troubleshooting there sending her a new one and they credited her phone bill she just got of $207 back to zero so no bill and told her to go to a retail store and use that as an upgrade to a new one. As for me she bought me a Iphone in Oct for my birthday so I had them for 3 months and quit using my Alltel phone under contract. I was told when I tired to port my Alltel number over after we got our phones last month I can't, I called them did take about 2 hours but the cancelled out my 3 month contract tha had a TN phone number with no ETF fee, ported my Alltel number in agreement I done a 2 yr contract after Alltel said I would have to pay $200 with 34 days left on the contract to port the number.
Excellent service from a great company and I dont work for AT&T or have any relatives working there either, just my 2 cents from having to deal in customer service. People think there entitled to what they want right when they want it **** anyone else and they want it for nothing.
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